Cart is empty 🚚 Shipping & Refund Policy
Last Updated: April 19, 2025
Thank you for pre-ordering Plufy — you're not just buying a toy, you're backing a movement for screen-free childhoods. Here's everything you need to know about how and when your Plufy gets to you, and what happens if you change your mind.
🚀 Shipping Policy
📦 When will Plufy ship?
Plufy is currently in its final stages of development and production. Shipping is expected to begin in July-2026. As an early backer, you’ll be among the first to receive your smart learning buddy.
We’ll keep you posted every step of the way with behind-the-scenes updates and shipping notifications.
🌍 Where do we ship?
Currently, we ship across India. International shipping will open soon—sign up for updates if you’re outside India!
📫 Delivery timelines
Once shipped, your order should reach you within 5–10 business days, depending on your location.
💸 Shipping costs
Shipping is FREE for all pre-orders. Because you're awesome and early.
💸 Refund Policy
Changed your mind? No problem.
We get it. Parenting is unpredictable. Maybe you weren’t expecting another plush in the house. Or maybe your toddler now insists on becoming a dinosaur instead of learning math.
Whatever the reason, you can request a full refund at any time before your order ships. No questions asked. Seriously.
Just email us at contact@plufytoys.com with your order details and we’ll process the refund within 5–7 business days.
Post-shipping returns:
Once you’ve received your Plufy, we accept returns only if:
The item was damaged during transit
The product is defective or not working as expected
In such cases, just send us a photo/video within 7 days of delivery and we’ll either replace your Plufy or refund you—your choice.
🔐 Payment Safety
All payments are securely processed using trusted payment gateways. Your financial data is protected, and we do not store any card information.
Got questions?
Reach out anytime at contact@plufytoys.com — we’re happy to help (and we reply fast, like... superhero fast).